Frequently Asked Questions

Pure Banaras Silk is an authentic Banarasi silk brand based in Varanasi, India, offering handwoven Banarasi sarees, fabrics, dupattas, and traditional wear made by skilled artisans.

Yes. Every product we sell is handwoven by certified Banarasi artisans using genuine silk and zari. Each piece meets strict quality and authenticity standards.

We currently operate online but ship across India and internationally. (You can customize this answer if you have a physical store.)

Browse our collection, choose your product, click “Add to Cart,” then proceed to checkout, fill in your details, and complete secure payment.

We accept Credit/Debit Cards (Visa, MasterCard, Rupay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Wallets (Razorpay, Paytm, etc.).

Yes. All payments are processed through SSL-encrypted and RBI-compliant secure payment gateways. Your financial details are never stored on our servers.

Orders can only be cancelled before dispatch. Once shipped, cancellation isn’t possible. Contact us immediately if you wish to cancel before shipment.

Yes, we deliver across India through reliable courier partners such as Blue Dart, Delhivery, and India Post.

Yes, we ship to select countries. Shipping costs and delivery times vary depending on the destination.

Within India: 5–7 business days.
International Orders: 10–15 business days.
(Delays may occur during holidays or courier issues.)

Returns are accepted only if the product is defective, damaged, or incorrectly shipped. Return requests must be raised within 7–10 days of delivery, and items must be unused, unwashed, and in original packaging.

Email: Purebanarasilk@gmail.com
Phone/WhatsApp: +917979729142, +918867332344
Working Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)