Privacy Policy

At Pure Banarasilk, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Billing and shipping address
Order details

b. Payment Information

Payment method and transaction details (processed securely via third-party gateways). We do not store credit/debit card information.

c. Technical Information

IP address, browser type, device type, and operating system
Cookies and analytics data for website improvement

d. Communication Data

Queries, reviews, feedback, or customer service messages.

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate updates, confirmations, and support
Improve our website and product offerings
Send promotional emails (only if you opt-in)
Prevent fraud, comply with law, and ensure security

3. Data Security

We implement strong security practices, including:

Secure Socket Layer (SSL) encryption
Restricted data access to authorized personnel only
Regular monitoring and updates of our systems

However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Cookies

Our website uses cookies to:

Enhance user experience
Store preferences (e.g., cart items, login status)
Analyze site performance and traffic

You can disable cookies through your browser, but some site features may not function properly.

5. Data Sharing

We do not sell or rent your data to anyone. We may share information only with:

Logistics and delivery partners to ship your order
Payment processors to complete transactions
Legal authorities, if required under applicable law

All third parties are bound by confidentiality agreements and privacy obligations.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (except when legally required to retain it)
Withdraw marketing consent anytime by unsubscribing from promotional emails

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes described above
Comply with legal obligations
Resolve disputes or enforce agreements

8. Third-Party Links

Our site may include links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before interacting with them.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years old. If a minor has provided personal data, parents or guardians can contact us to remove it.

10. International Users

If you access our site from outside India, your data may be transferred to and processed in India, where data protection laws may differ from your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date. You are encouraged to review this page regularly.