Privacy Policy

At Pure Banarasilk, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details

b. Payment Information

Payment method and transaction details (processed securely via third-party gateways). We do not store credit/debit card information.

c. Technical Information

• IP address, browser type, device type, and operating system
• Cookies and analytics data for website improvement

d. Communication Data

Queries, reviews, feedback, or customer service messages.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate updates, confirmations, and support
• Improve our website and product offerings
• Send promotional emails (only if you opt-in)
• Prevent fraud, comply with law, and ensure security

3. Data Security

We implement strong security practices, including:

• Secure Socket Layer (SSL) encryption
• Restricted data access to authorized personnel only
• Regular monitoring and updates of our systems

However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Cookies

Our website uses cookies to:

• Enhance user experience
• Store preferences (e.g., cart items, login status)
• Analyze site performance and traffic

You can disable cookies through your browser, but some site features may not function properly.

5. Data Sharing

We do not sell or rent your data to anyone. We may share information only with:

• Logistics and delivery partners to ship your order
• Payment processors to complete transactions
• Legal authorities, if required under applicable law

All third parties are bound by confidentiality agreements and privacy obligations.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (except when legally required to retain it)
• Withdraw marketing consent anytime by unsubscribing from promotional emails

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes described above
• Comply with legal obligations
• Resolve disputes or enforce agreements

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date. You are encouraged to review this page regularly.

12. Contact Us