Terms & Conditions

Welcome to Pure Banarasilk (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and related services (collectively, the “Services”). By using our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. Company Overview

Pure Banarasilk specializes in authentic, handcrafted Banarasi silk sarees, fabrics, dupattas, and ethnic wear. Our mission is to bring traditional Banaras weaving heritage to customers worldwide with genuine craftsmanship and ethical practices.

2. Eligibility

You are at least 18 years old; or
You are using the website under the supervision of a parent or legal guardian.

3. Account Registration

To make purchases or access certain features, you may need to create an account. You agree to:

Provide accurate, current, and complete information.
Keep your password secure and confidential.
Be responsible for all activities under your account.

We are not responsible for unauthorized access due to your negligence.

4. Product Descriptions

We make every effort to ensure that product descriptions, colors, and details are accurate. However, due to variations in screens, lighting, and handwoven craftsmanship:

Slight color and texture differences may occur.
Product measurements are approximate.

We reserve the right to correct any typographical or pricing errors at any time.

5. Pricing and Payments

All prices are in Indian Rupees (INR) unless stated otherwise.
Prices may change without notice.
We accept secure payments via trusted gateways (e.g., Razorpay, Paytm, Stripe, etc.).
Payment information is handled by third-party processors; we do not store card details.
Orders may be cancelled if payment fails or if fraudulent activity is suspected.

6. Order Confirmation

After placing an order, you’ll receive an email confirming receipt. Orders are processed only after successful payment verification. We reserve the right to cancel or refuse any order for valid reasons, such as product unavailability, inaccurate information, or suspected fraud.

7. Shipping and Delivery

We deliver across India and internationally (where available).
Estimated delivery times are provided during checkout.
Delays may occur due to unforeseen circumstances (e.g., weather, customs, courier delays).
Ownership and risk of loss transfer to you once the product is delivered.

8. Returns, Exchanges, and Refunds

Returns are accepted only for defective, damaged, or wrongly delivered items.
Items must be unused, unwashed, and in original packaging with tags intact.
Returns must be initiated within 7–10 days of delivery.
Customized or made-to-order items are non-returnable.
Refunds are processed after inspection and approval.

9. Intellectual Property Rights

All content on our website — including images, text, graphics, logos, product designs, videos, and software — is the property of Pure Banarasilk. You may not:

Copy, reproduce, or distribute our content without permission.
Use our trademarks or logos for commercial purposes without written consent.

10. Prohibited Conduct

Use the website for fraudulent or unlawful purposes.
Post false, misleading, or defamatory information.
Upload viruses or attempt to hack the website.
Resell or misuse our products commercially without permission.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, privacy practices, or reliability of those external sites.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We do not guarantee that:

The website will be error-free or uninterrupted.
The products will meet every personal expectation (since they are handcrafted).

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

13. Limitation of Liability

Pure Banarasilk shall not be liable for any indirect, incidental, or consequential damages.
We are not liable for any loss arising from misuse of our website or products.
Our total liability shall not exceed the amount paid by you for the order in question.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Indian law. All disputes are subject to the jurisdiction of the courts of Varanasi, Uttar Pradesh, India.

15. Changes to Terms

We reserve the right to modify or update these Terms at any time. Revised Terms will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.